How to Solve "A connection to the server has failed. (status =500)" Error While Promoting Article From AnswerFlow Editor?

(Doc ID 2316823.1)

Last updated on OCTOBER 12, 2017

Applies to:

Oracle Knowledge - Version 8.6 and later
Information in this document applies to any platform.

Symptoms

On : 8.6 version, AnswerFlow

While trying to promote AnswerFlow articles from Answerflow Editor to Information Manager, it is failing with the error

<<
A connection to the server has failed. (status =500)
>>


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to AnswerFlow Editor.
2. Select Promote tab.
3. Click the Promote or Repromote button under Promotions section.
4. The issue appears "A connection to the server has failed. (status =500)".


Cause

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