My Oracle Support Banner

How to Solve "A connection to the server has failed. (status =500)" Error While Promoting Article From AnswerFlow Editor? (Doc ID 2316823.1)

Last updated on AUGUST 30, 2018

Applies to:

Oracle Knowledge - Version 8.6 and later
Information in this document applies to any platform.

Symptoms

On : 8.6 version, AnswerFlow

While trying to promote AnswerFlow articles from Answerflow Editor to Information Manager, it is failing with the error

<<
A connection to the server has failed. (status =500)
>>


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to AnswerFlow Editor.
2. Select Promote tab.
3. Click the Promote or Repromote button under Promotions section.
4. The issue appears "A connection to the server has failed. (status =500)".


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.