IPAD: Software Keyboard Causes Multiple Glitches In The UI

(Doc ID 2317536.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.

Symptoms

On Convergence: 3.0.1, using iPad Safari for iOS 9.3.5 and iOS 10.

The iPad software keyboard causes multiple glitches in the GUI.

When the keyboard is shown on iPad, we notice multiple different glitches occurring on the GUI depending on actions done during normal usage.

Examples found:

1)  Confirmation dialogs appearing under the keyboard.
Example Use case (closing new message window with non-empty fields)

2)  When writing an email, the text field is hidden below the keyboard and user is forced to scroll down page while Keyboard is up to be able to see what we write.  Also occurs when popup message with a text field is included, keyboard automatically pops-up.

3)  Usage of Tab with this keyboard in New message window makes the cursor go to these fields in order:
To:, CC:, Subject:, Mail search bar (located below the New message Window)

4)  Whenever a popup field (with or without text fields) opens and you try to touch the buttons on this field, the keyboard pops-up uselessly.

The first two examples show that the GUI should automatically scroll down a bit whenever the keyboard comes up so that the field where the user wants to enter a value stays visible.  There are surely other cases that would get fixed this way.

For the 3rd example, it looks like a problem with the order of fields defined in the GUI.  Unconfirmed on whether it is caused by the same issue as the others.

Cause

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