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Events Not Visible From Billing Care For a Non-payinfo Billinfo (Doc ID 2317552.1)

Last updated on FEBRUARY 28, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


On : version, Customer Care


The issue can be reproduced at will with the following steps:
1) Create an account with a default payinfo
2) Create a sub-ord / non-paying billinfo pointing to the default billinfo
This can be done by removing the following validation at file fm_cust_pol_valid_billinfo.c

if (a_pdp && ap_pdp && (PIN_POID_COMPARE(a_pdp, ap_pdp, 0, ebufp) == 0)) {

vp = (void *)"Account for parent and subord are the same";
fm_cust_pol_valid_add_fail(res_flistp, PIN_FLD_ACCOUNT_OBJ,
(char *)vp, (void *)a_pdp,
3) Pass usage for the non-paying billinfo associated to a service
4) Do a bill now on the non-payinfo billinfo by selecting the item
5) From BC: Open the account -> Bills Tab -> Switch Bills -> Select the bill now
6) Open the usage / event details

The service is not visible and the event details cannot be displayed. Events not visible from BC for a non-payinfo billinfo.

Expected Result
The service has to be clicked to get the list of item and then view the event details


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