PlatformServices Localhost Access Log Shows Intermittent HTTP Response 500s: POST /eac-agent/IDelegateServer HTTP/1.1 500

(Doc ID 2317987.1)

Last updated on DECEMBER 01, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 6.0.0 and later
Information in this document applies to any platform.

Symptoms

Oracle Commerce Guided Search / Experience Manager's PlatformServices Tomcat shows occasional 500 "Internal Server Error" HTTP response codes in the localhost access log.

No other errors or negative behaviors are apparent in this environment.

Error Code


Impact

This Knowledge Document is intended to document a scenario in which there is no impact from receiving these errors, and they are not actively associated with any unwanted server behavior. If other issues are occurring in the environment, HTTP 500 errors may be associated with those behaviors, and shot not be ignored. This document outlines why an environment might see HTTP 500 responses on IDelegateServer requests on an otherwise completely healthy implementation.

Changes

 No recent changes.

Cause

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