"TRY CREATE Mailbox Does Not Exist" Error When Deleting Mail While Sub-folders Present In Trash

(Doc ID 2318080.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

On: Convergence 2-7.01

Getting the following error when deleting mail while sub-folders are present in the Trash folder:

  "NO [TRYCREATE] Mailbox does not exist"

Received multiple reports from users claiming that they could not delete emails anymore from Convergence, getting the "TRY CREATE Mailbox doesn't exist" error appearing on their screen.

Investigation showed so far:

 

Changes

Recently migrated mailboxes from Messaging Server (MS) 7.0.4.24.0 to MS 8.0.1.0.0

Cause

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