Allocate Button is Greyed Out for Unallocated Refunds

(Doc ID 2318196.1)

Last updated on OCTOBER 18, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.15.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management version 7.5.0 Patchset 15 for Customer Center component the following behavior is seen.

ACTUAL BEHAVIOR
Allocate button is greyed out for unallocated refunds

Refund cannot be allocated to open bill items, the allocate button is greyed out in customer center

Steps.
1. Create account
2. Successful bill and payment
3. Move to Day of Month (DOM) - 2
4. Make event level adjustment
5. Refund (/item/refund) is created as part of next day bill run.
6. Refund processing (pin_refund) fails as Customer Center(CC) is soft declined. Now we have an unallocated refund, which can be seen in customer center under Unallocate Account Receivables (AR)
7. Next day monthly billing is run
8. Recurring Payment collection fails as CC is soft declined
9. Now we have open balance and a failed refund credit
10. Open customer center and go Unallocate AR Actions
11. Select Refund. However, Allocate button is disabled

BUSINESS IMPACT
The issue has the following business impact: Next feature release is blocking because of this

Changes

 

Cause

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