C2M - For Multi SP Premise, Dashboard Context For SP Is Not Changing According To SP Query
(Doc ID 2318398.1)
Last updated on MARCH 08, 2019
Applies to:Oracle Utilities Customer Care and Billing - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
**Disclaimer:** This KM article may include the following abbreviations:
MDM - Oracle Utilities Meter Data Management
SP - Service Point
** For Customer To Meter 184.108.40.206.0 only **
When a Premise has multiple Service Points and when one SP is queried from the Main menu, that SP stays forever in the Dashboard Current Context zone even when a different SP for the same Premise is queried from the Main menu or Premise context menu.
Steps to replicate:
- Add a new premise
- Add two active SPs using the premise (A and B).
- Assume: ID of MDM SP A < ID of MDM SP B
- Load MDM SP A.
- Notice that in the current context dashboard zone, MDM SP A is loaded.
- Load MDM SP B.
- Notice that in the current context dashboard zone, MDM SP A is still loaded. This is incorrect - MDM SP B should be in the context.
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