My Oracle Support Banner

Error "fm_utils_publish_send_to_ece error" on Calling PCM_OP_CUST_MODIFY_CUSTOMER (Doc ID 2318603.1)

Last updated on MARCH 21, 2019

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.0.0 and later
Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.3.0.4.0 version, Customer data management , with Billing and Revenue Management (BRM) 75 Patch Set 19 :

When the opcode PCM_OP_CUST_MODIFY_CUSTOMER has been called in BRM, there was an error as demonstrated below.

STEPS
-----------------------
1.  From testnap, do the following :

r << EOF 1
0 PIN_FLD_POID           POID [0] 0.0.0.1 /plan -1 0
0 PIN_FLD_ACCOUNT_OBJ    POID [0] 0.0.0.1 /account 15740442 0
0 PIN_FLD_BILLINFO      ARRAY [0] allocated 20, used 4
1     PIN_FLD_POID           POID [0] 0.0.0.1 /billinfo 15738138 0
1     PIN_FLD_PAY_TYPE       ENUM [0] 10001
1     PIN_FLD_AR_BILLINFO_OBJ   POID [0] 0.0.0.1 /billinfo 15738138 0
1     PIN_FLD_PAYINFO_OBJ    POID [0] 0.0.0.1 /payinfo/invoice 15737114 0
0 PIN_FLD_CREATED_T    TSTAMP [0] (1286491823) Thu Oct  7 16:50:23 2010
0 PIN_FLD_SERVICES      ARRAY [0] allocated 20, used 5
1     PIN_FLD_SERVICE_OBJ    POID [0] 0.0.0.1 /service/telco/gsm/telephony -1
0
1     PIN_FLD_DEALS         ARRAY [0] allocated 20, used 5
2         PIN_FLD_PRODUCTS      ARRAY [0] allocated 20, used 3
3             PIN_FLD_QUANTITY     DECIMAL [0] 1
3             PIN_FLD_STATUS         ENUM [0] 1
3             PIN_FLD_PRODUCT_OBJ    POID [0] 0.0.0.1 /product 114659 0
2         PIN_FLD_PRODUCTS      ARRAY [1] allocated 20, used 3
3             PIN_FLD_QUANTITY     DECIMAL [0] 1
3             PIN_FLD_STATUS         ENUM [0] 1
3             PIN_FLD_PRODUCT_OBJ    POID [0] 0.0.0.1 /product 111635 0
2         PIN_FLD_NAME            STR [0] ""
2         PIN_FLD_END_T        TSTAMP [0] (0) <null>
2         PIN_FLD_START_T      TSTAMP [0] (0) <null>
1     PIN_FLD_DEAL_INFO    SUBSTRUCT [0] allocated 20, used 6
2         PIN_FLD_PRODUCTS      ARRAY [0] allocated 20, used 3
3             PIN_FLD_QUANTITY     DECIMAL [0] 1
3             PIN_FLD_STATUS         ENUM [0] 1
3             PIN_FLD_PRODUCT_OBJ    POID [0] 0.0.0.1 /product 114659 0
2         PIN_FLD_PRODUCTS      ARRAY [1] allocated 20, used 3
3             PIN_FLD_QUANTITY     DECIMAL [0] 1
3             PIN_FLD_STATUS         ENUM [0] 1
3             PIN_FLD_PRODUCT_OBJ    POID [0] 0.0.0.1 /product 111635 0
2         PIN_FLD_NAME            STR [0] ""
2         PIN_FLD_POID           POID [0] 0.0.0.1 /deal -1 0
2         PIN_FLD_END_T        TSTAMP [0] (0) <null>
2         PIN_FLD_START_T      TSTAMP [0] (0) <null>
1     PIN_FLD_ALIAS_LIST    ARRAY [0] allocated 20, used 1
2         PIN_FLD_NAME            STR [0] "71201498985501"
1     PIN_FLD_ALIAS_LIST    ARRAY [1] allocated 20, used 1
2         PIN_FLD_NAME            STR [0] "98985501"
0 PIN_FLD_BAL_INFO      ARRAY [0] allocated 20, used 2
1     PIN_FLD_BILLINFO_OBJ   POID [0] 0.0.0.1 /billinfo 15738138 0
1     PIN_FLD_POID           POID [0] 0.0.0.1 /balance_group 15738650 0
EOF
xop PCM_OP_CUST_MODIFY_CUSTOMER 0 1


Error:


 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.