Error "fm_utils_publish_send_to_ece error" on Calling PCM_OP_CUST_MODIFY_CUSTOMER

(Doc ID 2318603.1)

Last updated on OCTOBER 31, 2017

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.0.0 and later
Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.3.0.4.0 version, Customer data management , with Billing and Revenue Management (BRM) 75 Patch Set 19 :

When the opcode PCM_OP_CUST_MODIFY_CUSTOMER has been called in BRM, there was an error as demonstrated below.

STEPS
-----------------------
1.  From testnap, do the following :

r << EOF 1
0 PIN_FLD_POID POID [0] 0.0.0.1 /plan -1 0
0 PIN_FLD_ACCOUNT_OBJ POID [0] 0.0.0.1 /account 15740442 0
0 PIN_FLD_BILLINFO ARRAY [0] allocated 20, used 4
1     PIN_FLD_POID POID [0] 0.0.0.1 /billinfo 15738138 0
1     PIN_FLD_PAY_TYPE ENUM [0] 10001
1     PIN_FLD_AR_BILLINFO_OBJ POID [0] 0.0.0.1 /billinfo 15738138 0
1     PIN_FLD_PAYINFO_OBJ POID [0] 0.0.0.1 /payinfo/invoice 15737114 0
0 PIN_FLD_CREATED_T TSTAMP [0] (1286491823) Thu Oct 7 16:50:23 2010
0 PIN_FLD_SERVICES ARRAY [0] allocated 20, used 5
1     PIN_FLD_SERVICE_OBJ POID [0] 0.0.0.1 /service/telco/gsm/telephony -1 0
1     PIN_FLD_DEALS ARRAY [0] allocated 20, used 5
2         PIN_FLD_PRODUCTS ARRAY [0] allocated 20, used 3
3             PIN_FLD_QUANTITY DECIMAL [0] 1
3             PIN_FLD_STATUS ENUM [0] 1
3             PIN_FLD_PRODUCT_OBJ POID [0] 0.0.0.1 /product 114659 0
2         PIN_FLD_PRODUCTS ARRAY [1] allocated 20, used 3
3             PIN_FLD_QUANTITY DECIMAL [0] 1
3             PIN_FLD_STATUS ENUM [0] 1
3             PIN_FLD_PRODUCT_OBJ POID [0] 0.0.0.1 /product 111635 0
2         PIN_FLD_NAME STR [0] ""
2         PIN_FLD_END_T TSTAMP [0] (0) 
2         PIN_FLD_START_T TSTAMP [0] (0) 
1     PIN_FLD_DEAL_INFO SUBSTRUCT [0] allocated 20, used 6
2         PIN_FLD_PRODUCTS ARRAY [0] allocated 20, used 3
3             PIN_FLD_QUANTITY DECIMAL [0] 1
3             PIN_FLD_STATUS ENUM [0] 1
3             PIN_FLD_PRODUCT_OBJ POID [0] 0.0.0.1 /product 114659 0
2         PIN_FLD_PRODUCTS ARRAY [1] allocated 20, used 3
3             PIN_FLD_QUANTITY DECIMAL [0] 1
3             PIN_FLD_STATUS ENUM [0] 1
3             PIN_FLD_PRODUCT_OBJ POID [0] 0.0.0.1 /product 111635 0
2         PIN_FLD_NAME STR [0] ""
2         PIN_FLD_POID POID [0] 0.0.0.1 /deal -1 0
2         PIN_FLD_END_T TSTAMP [0] (0) 
2         PIN_FLD_START_T TSTAMP [0] (0) 
1     PIN_FLD_ALIAS_LIST ARRAY [0] allocated 20, used 1
2         PIN_FLD_NAME STR [0] "71201498985501"
1     PIN_FLD_ALIAS_LIST ARRAY [1] allocated 20, used 1
2         PIN_FLD_NAME STR [0] "98985501"
0 PIN_FLD_BAL_INFO ARRAY [0] allocated 20, used 2
1     PIN_FLD_BILLINFO_OBJ POID [0] 0.0.0.1 /billinfo 15738138 0
1     PIN_FLD_POID POID [0] 0.0.0.1 /balance_group 15738650 0
EOF
xop PCM_OP_CUST_MODIFY_CUSTOMER 0 1
XOP "64" failed: err 46:PIN_ERR_BAD_VALUE, field 0/0:0,
  loc 3:PIN_ERRLOC_CM, errclass 2:PIN_ERRCLASS_SYSTEM_INDETERMINATE,
rec_id 0, resvd 0


Error in cm.pinlog:


 

Changes

 

Cause

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