The SOAP Service Is Not Responding

(Doc ID 2318612.1)

Last updated on JANUARY 09, 2018

Applies to:

Primavera Unifier Cloud Service - Version 16.2.0.0 to 16.2.0.0 [Release 16.2]
Primavera Unifier - Version 16.2.0.0 to 16.2.0.0 [Release 16.2]
Information in this document applies to any platform.

Symptoms

On Unifier : Version 16.2.9.1, Unifier Web Services

ACTUAL BEHAVIOR
---------------
The SOAP integration call is not responding.

EXPECTED BEHAVIOR
-----------------------
The SOAP integration call should be creating the record(s).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Send SOAP request
  2. Server is non responsive


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create/update data objects

Cause

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