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Agile Email Notification Hits Error "552 you must authentication" (Doc ID 2318691.1)

Last updated on OCTOBER 18, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.0.0 and later
Information in this document applies to any platform.

Symptoms

 Agile fails to send any Email Notification.

After enabled -Dmail.debug=true , Agile logs detailed error trace with following.

17/08/17 13:27:35 DEBUG SMTP: useEhlo true, useAuth false
17/08/17 13:27:35 DEBUG SMTP: trying to connect to host "SMTP.mycompany.com", port 25
17/08/17 13:27:35 DEBUG SMTP: connected to host "SMTP.mycompany.com", port: 25

EHLO agile.mycompany.com
250-Hello [xxx.xxx.xxx.xxx]
250-AUTH LOGIN PLAIN
250-SIZE 0
250 8BITMIME
17/08/17 13:27:35 DEBUG SMTP: Found extension "AUTH", arg "LOGIN PLAIN"
17/08/17 13:27:35 DEBUG SMTP: Found extension "SIZE", arg "0"
17/08/17 13:27:35 DEBUG SMTP: Found extension "8BITMIME", arg ""
17/08/17 13:27:35 DEBUG SMTP: use8bit false
MAIL FROM:<agile@mycompany.com>
552 you must authentication
QUIT
<2017-08-17 13:27:35,142> <SendEmailListener:ERROR> <Email Notification Subsystem> Exception while sending email. Reason : Email send failed. Email details :
java.lang.Exception: Email send failed. Email details :
Actual Exception : Sending failed;
nested exception is:
class javax.mail.MessagingException: 552 you must authentication
at com.agile.common.server.notification.SendEmail.send(SendEmail.java:287)
at com.agile.common.server.notification.SendEmailListener.onMessage(SendEmailListener.java:43)

 

 

Cause

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In this Document
Symptoms
Cause
Solution
References

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