My Oracle Support Banner

RDC 5.1 on Safari 10.X - unable to open CRFs (Doc ID 2319134.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Clinical Remote Data Capture Option - Version 5.1.0 to 5.1.0 [Release 5.1]
Information in this document applies to any platform.

Symptoms

 Using Safari 10.x version , user(s) are not able to open any CRF(s).

Steps:

1. Log into RDC using Safari 10.x version

Note:

This was used also with below OS and Safari versions :

- MacOS 10.12.12, Safari: 10.0.1
- MacOS 10.12.4, Safari: 10.1 (12603.1.30.0.34)
- MacOS Sierra version 10.11, Safari version 10.1.2

2.RDC > Home > Under "Patients" press on one "Patient Number " > Patient
Casebooks opens > press on any CRF => CRF is NOT opening.

3. Developer Mode on Safari is reporting below error :

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.