On Launching The BPA Script The Script Area Is Not Loading
(Doc ID 2319642.1)
Last updated on SEPTEMBER 21, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and laterOracle Utilities Framework - Version 4.3.0.2.0 to 4.3.0.5.0 [Release 4.3]
Information in this document applies to any platform.
Symptoms
On : 2.5.0.2.0 version, ENV - Environment
On launching the BPA script the script area is not loading
When the users launch the BPA script for the first time in the morning, the BPA script area does not loads. As a workaround, users refresh the browser (IE11) and relaunch the BPA. This issue keeps on recurring during the day
Steps to Recreate
1. Create a BPA script using Menu > System > Script > Add
2. Ensure that the script modifies the height of the script console, say to 0%
3. Save the script and launch it multiple times
Expected Result: The script executes properly without any errors and the script console is also displayed properly.
Actual Result: The script is executed properly without any errors. However, the script console is not displayed after the first iteration.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |