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MCAD Connector Crashing Solidworks When Using a 4K Graphics Card (Doc ID 2319716.1)

Last updated on FEBRUARY 01, 2021

Applies to:

Oracle Agile PLM MCAD Connector - Version 3.6 and later
Information in this document applies to any platform.

Symptoms

Using a 4K graphics card on Windows. Solidworks crashes with the following error when trying to start Solidworks with xPLM connector enabled:

You appear to have experienced problems with the last time you loaded the XPlmSW add-in.

Do you wish to continue loading this add-in ?

--> Yes, continue to load XPlmSWAddin

--> No, disable XPlmSWAddin.



Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. Attempt to start Solidworks with MCAD connector on a Windows 10 machine that has a 4K Graphics. Solidworks will crash.


Changes

 Using a 4K Graphics Card.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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