ERROR: servItemID required for CHANGE orderitem. Error Code 30624 for Change Order Creation

(Doc ID 2320601.1)

Last updated on NOVEMBER 06, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

On : 6.2.1 version, Other

Production error for change order creation using XML API.

While creating a change order with additional line item over a VPN Order (which is completed) below error message is received.
  

ERROR
-----------------------

Message: Unable to validate item 1 Product group 0. Error Code 30624:Miscellaneous Error: servItemID required for CHANGE orderitem.
Error Code 30764:Unable to validate item 1 Product group 0.

  at com.metasolv.ejb.order.PSROrderManagerEJB.importPSROrder(PSROrderManagerEJB.java:233)
  at com.metasolv.ejb.order.PSROrderManager_8te131_EOImpl.importPSROrder(PSROrderManager_8te131_EOImpl.java:429)
  at sun.reflect.GeneratedMethodAccessor1386.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
  at java.lang.reflect.Method.invoke(Method.java:597)
  at org.apache.beehive.controls.system.ejb.EJBControlImpl.invoke(EJBControlImpl.java:403)
  at com.metasolv.api.control.order.PSROrderManagerEJBBean.importPSROrder(PSROrderManagerEJBBean.java:299)
  at sun.reflect.GeneratedMethodAccessor1386.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
  at java.lang.reflect.Method.invoke(Method.java:597)
  at com.bea.wli.knex.runtime.jcs.container.JcsProxy.invokeBeehiveControl(JcsProxy.java:666)
  at com.bea.wli.knex.runtime.jcs.container.JcsProxy.invoke(JcsProxy.java:446)
  at com.sun.proxy.$Proxy262.importPSROrder(Unknown Source)
  at com.metasolv.api.workflow.order.CreatePSROrderSync.orderManagementImportPSROrder(CreatePSROrderSync.java:143)
 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1-Create Order Using the XML API


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The orders are not getting generate in MSS Production

Changes

 

Cause

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