ERROR: servItemID required for CHANGE orderitem. Error Code 30624 for Change Order Creation
(Doc ID 2320601.1)
Last updated on AUGUST 19, 2019
Applies to:
Oracle Communications MetaSolv Solution - Version 6.2.1 and laterInformation in this document applies to any platform.
Symptoms
On : 6.2.1 version, Other
Production error for change order creation using XML API.
While creating a change order with additional line item over a VPN Order (which is completed) below error message is received.
ERROR
-----------------------
Message: Unable to validate item 1 Product group 0. Error Code 30624:Miscellaneous Error: servItemID required for CHANGE orderitem.
Error Code 30764:Unable to validate item 1 Product group 0.
at com.metasolv.ejb.order.PSROrderManagerEJB.importPSROrder(PSROrderManagerEJB.java:233)
at com.metasolv.ejb.order.PSROrderManager_8te131_EOImpl.importPSROrder(PSROrderManager_8te131_EOImpl.java:429)
at sun.reflect.GeneratedMethodAccessor1386.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.beehive.controls.system.ejb.EJBControlImpl.invoke(EJBControlImpl.java:403)
at com.metasolv.api.control.order.PSROrderManagerEJBBean.importPSROrder(PSROrderManagerEJBBean.java:299)
at sun.reflect.GeneratedMethodAccessor1386.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.bea.wli.knex.runtime.jcs.container.JcsProxy.invokeBeehiveControl(JcsProxy.java:666)
at com.bea.wli.knex.runtime.jcs.container.JcsProxy.invoke(JcsProxy.java:446)
at com.sun.proxy.$Proxy262.importPSROrder(Unknown Source)
at com.metasolv.api.workflow.order.CreatePSROrderSync.orderManagementImportPSROrder(CreatePSROrderSync.java:143)
-----------------------
Message: Unable to validate item 1 Product group 0. Error Code 30624:Miscellaneous Error: servItemID required for CHANGE orderitem.
Error Code 30764:Unable to validate item 1 Product group 0.
at com.metasolv.ejb.order.PSROrderManagerEJB.importPSROrder(PSROrderManagerEJB.java:233)
at com.metasolv.ejb.order.PSROrderManager_8te131_EOImpl.importPSROrder(PSROrderManager_8te131_EOImpl.java:429)
at sun.reflect.GeneratedMethodAccessor1386.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.beehive.controls.system.ejb.EJBControlImpl.invoke(EJBControlImpl.java:403)
at com.metasolv.api.control.order.PSROrderManagerEJBBean.importPSROrder(PSROrderManagerEJBBean.java:299)
at sun.reflect.GeneratedMethodAccessor1386.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.bea.wli.knex.runtime.jcs.container.JcsProxy.invokeBeehiveControl(JcsProxy.java:666)
at com.bea.wli.knex.runtime.jcs.container.JcsProxy.invoke(JcsProxy.java:446)
at com.sun.proxy.$Proxy262.importPSROrder(Unknown Source)
at com.metasolv.api.workflow.order.CreatePSROrderSync.orderManagementImportPSROrder(CreatePSROrderSync.java:143)
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1-Create Order Using the XML API
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The orders are not getting generate in MSS Production
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |