Partial Tax Only Adjustment (Doc ID 2320623.1)

Last updated on JULY 06, 2022

Applies to:

Goal

Requirement:

There is a requirement regarding adjustments, in which a customer service representative (CSR) must be able to perform partial tax only on event-level adjustments using Billing and Revenue Management (BRM) Customer Center (CC).
Currently, there is an option for "Tax only adjustment" in CC when event level adjustments are performed this option does a 100% adjustment on the tax amounts.
If one selects this option, there is no option to enter amount or percentage of the adjustment on tax. How can one achieve this ?

Note: Attempted to perform partial tax adjustments using the flist shown below which is triggered by CC and one is able to achieve the same.

Solution

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