Order Items In OSM Shows IN_PROGRESS Where The Order Completed When The Data Migrated After an Upgrade

(Doc ID 2321021.1)

Last updated on NOVEMBER 03, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

OSM server version was upgraded from 7.2.0.6.12 to 7.3.0.1.4

ACTUAL BEHAVIOR
---------------
Order Items in OSM shows IN_PROGRESS where the order completed when the data was migrated in the DB .Order Items in OSM do not Calculate to COMPLETE, when the order completed in OSM. External Fulfillment State for all the function COMPLETE with the external MileStone were still in Fulfillment State and Status Code was showing "IN_PROGRESS" for all the order line items.

EXPECTED BEHAVIOR
-----------------------
 The External Fulfillment State should be COMPLETE for all Order items.

Steps :
---------

 Use Case :
  a. Start with OSM 7.2.0 environment; create an order and progress it partially
  b. Upgrade to 7.3.0 and redeploy rebuilt cartridges
  c. Progress old order further to completion
  --> fulfillment state remains IN_PROGRESS even though it should be COMPLETE



Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms