P6 Managed Servers Stop Working and Receive Http 500 Internal Server Error

(Doc ID 2321179.1)

Last updated on DECEMBER 12, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.1.4.0 and later
Information in this document applies to any platform.

Symptoms

Weblogic admin server and managed servers show as running (deployments show as active), but are not accessible.

An attempt to access a managed server results in an http 500 - internal server error.

Servers were functioning after the installation (Sophos was disabled for the installation).  After server reboot (Sophos running), servers and deployments no longer function.


Error in Managed Server log:

<[ServletContext@2105972456[app:p6 module:/p6 path:null spec-version:3.0 version:15.1.6.0]] Servlet failed with an Exception java.lang.StringIndexOutOfBoundsException: String index out of range: -1


Steps To Reproduce
http://server:8203/p6
Internal 500 error


Changes

 

Cause

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