Accessing Agile Web Client URL From A Public Windows Terminal Gives Error

(Doc ID 2321381.1)

Last updated on OCTOBER 25, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.2.0 and later
Information in this document applies to any platform.

Symptoms

User cannot login to Agile with the below error on the browser

java.net.UnknownHostException: <IP address of user machine>:<a random port number>: Name or service not known
at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
at java.net.InetAddress$1.lookupAllHostAddr(InetAddress.java:866)
at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1258)
at java.net.InetAddress.getAllByName0(InetAddress.java:1211)
at java.net.InetAddress.getAllByName(InetAddress.java:1127)
at java.net.InetAddress.getAllByName(InetAddress.java:1063)
at java.net.InetAddress.getByName(InetAddress.java:1013)
at com.agile.ui.pcm.login.LoginHandler.setSessionInfo(LoginHandler.java:907)
at com.agile.ui.pcm.login.LoginHandler.setSessionInfo(LoginHandler.java:763)

Customer recently setup Agile
Load Balance forward to an OHS cluster, then forward to Weblogic application server nodes.

Cause

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