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Go To Customer Contact > Add Context Menu Not Working As Expected (Doc ID 2321577.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework

On : 2.5.0.2.0 version, CT - Control Tables

ACTUAL BEHAVIOR
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Go To Customer Contact > Add Context Menu not working as expected

The context id values of Account, Person, and premise doesn't seem to get passed to the customer contact page consistently. There are some cases where all fields are auto populated on the Customer contact page and some cases that some fields are not. The Go To Customer Contact > Add menu also needs to be done twice when access from the Account Context menu.

EXPECTED BEHAVIOR
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The context id values of Account, Person, and premise need to get passed to the customer contact page consistently

STEPS
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The issue can be reproduced at will with the following steps:
1. Load a Premise record on the Premise page. On the Current Context zone on the Dashboard, click on the Premise Context Menu, Go To Customer Contact > Add
2. Person and Account ID fields were not auto-populated
3. Go to the Account page. On the Current Context zone on the Dashboard, click on the Account Context Menu, Go To Customer Contact > Add.
4. Nothing happens. You need to click on the Go To Customer Contact > Add menu again. Person, Account, and Premise fields were not auto populated.
5. Go to the Person page. On the Current Context zone on the Dashboard, click on the Person Context Menu, Go To Customer Contact > Add.
6. Account and Premise fields are not auto populated
7. Clear the customer contact page. On the Current Context zone on the Dashboard, click on the Account Context Menu, Go To Customer Contact > Add again.
8. All Person, Account, and Premise ID fields are blank.
9. On the Current Context zone on the Dashboard, click on the Person Context Menu, Go To Customer Contact > Add.
10. Person ID field is populated.
11. On the Current Context zone on the Dashboard, click on the Premise Context Menu, Go To Customer Contact > Add. This time, all fields are populated including the Account ID.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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