Routing Comments Field Length is Limited to 800 Characters - Why?

(Doc ID 2321994.1)

Last updated on OCTOBER 30, 2017

Applies to:

Oracle Argus Safety - Version 8.1 and later
Information in this document applies to any platform.

Symptoms

On : 8.1 version, Case Form

Actual Behaviour
Comments in the Routing Comments field in Activity tab will be truncated if exceeds 800 characters. 

Expected Behaviour
Routing comments should not be truncated as the field_length in DB shows 2000 chars.

Steps to Reproduce
The issue can be reproduced at will with the following steps:

  1. Go to activity tab
  2. Click Routing button
  3. Click Choose
  4. Enter 1000 characters into English and Japanese fields
  5. The text will be truncated to 800 characters.

 

Cause

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