When Edit Clues Used to Add a Comment, a Log Entry Recorded Stating Clues Changed When They Did Not

(Doc ID 2322054.1)

Last updated on JANUARY 03, 2018

Applies to:

Oracle Network Management for Utilities - DMS - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Oracle Utilities Network Management System - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

When the Edit Clues dialog is used to add a new comment to a call, but no clues are edited, an entry is written to swman_step stating that the clues changed when no change to the clues was made. E.g. the log entry reads:
Clues updated from AMI-Out to AMI-Out
 

Expect that a row should not be created indicating clues changed when they did not.

Steps:
1. Trouble Info > Edit Clues and add a comment. Open event log or refresh it, note there is an invalid row about updating clues.

Video of steps to recreate are attached to this KM Document, see list of attachments to download.

Cause

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