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'Session Timeout' / 'Disconnect' errors in RDC Onsite after implementing a new A10 Load Balancer. (Doc ID 2322643.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Clinical Remote Data Capture Option - Version 5.0.1 and later
Information in this document applies to any platform.


A10 Load Balancer has recently been introduced and since doing so RDC Site Users are disconnected after 10-15 minutes / below errors appear :

RDC surround :

Because of inactivity, your session has timed out and is no longer active. Click OK to reload the page

Data Entry Window :

The data entry window entered an unexpected error and will shut down. If the reason recurs, please report the following information for diagnostic purposes:
Log code xxx, User not logged in.

OpaServer1-diagnostic.log contains many entries like the below :

[2016-10-19T01:48:27.104-04:00] [OpaServer1] [ERROR] [] [org.apache.myfaces.trinidadinternal.application.StateManagerImpl] [tid: [ACTIVE].ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: <ECID>] [APP: olsardc#] Could not find saved view state for token t2du1hgh8

[2016-10-19T01:48:27.104-04:00] [OpaServer1] [WARNING] [] [oracle.adfinternal.view.faces.context.RichExceptionHandler] [tid: [ACTIVE].ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: <ECID>] [APP: olsardc#] ADF_FACES-60098:Faces lifecycle receives unhandled exceptions in phase RESTORE_VIEW 1[[
javax.faces.application.ViewExpiredException: viewId:/Login - ADF_FACES-30107:The view state of the page has expired. Reload the page.
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._restoreView(
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._executePhase(
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl.execute(
at javax.faces.webapp.FacesServlet.service(



 A10 Load Balancer has been introduced.


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