Tax Credit Issue (Doc ID 2323320.1)

Last updated on OCTOBER 08, 2019

Applies to:

Goal

After cancelling a product , tax are getting credited as per the new tax criteria (GST) whereas the customer paid the tax as per the old criteria. Tax should be credited on the basis of the rate when the product got purchased.
Customer has configured a 14 months cycle event. They have tested with annual cycle event as well. The pro-ratio is set for both purchase and cancellation of the event charges.

EXPECTED BEHAVIOR
The tax credit applied during the cancellation has to be same tax that was applied during the purchase of the product.

STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:
          1. date of purchase: March 1, 2017. date of cancellation: October 1, 2017
          2. account is having a product of purchase date as 1-mar-2017. and the product has custom event of of 14 months cycle.
          3. changed the pvt to 01-oct-2017 and cancelled the product.
          4. credit tax applied is 18% whereas the customer had paid 15 percent.

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.