CCB POSTROUT System Error Exception Traced To Billing An “Inactive” Account

(Doc ID 2323341.1)

Last updated on OCTOBER 31, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.5.0.2.0 version, BI - Billing

CCB POSTROUT System Error Exception traced to Billing an “Inactive” Account

Important Notes:
Framework is allowing us to create and complete a bill (with generated Bill Routing, with no bill segment) via online or batch billing for Inactive Account that has Closed Electric SA and Active Excess Credit SA...
that is causing a Null Pointer downstream in POSTROUT Batch.


ERROR
-----------------------
POSTROUT Batch is throwing a Null Pointer Exception pointing to “BillExtractXMLFileAlgComp_Impl.java line 235” either using an OOTB Bill Print or Custom Bill Print’s Post Processing Script.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Account with Closed Electric Service Agreement that receives a payment afterwards creating an Active Excess Credit Service Agreement.
2. Bill the account
3. Run the POSTROUT

Cause

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