CCB POSTROUT System Error Exception Traced To Billing An “Inactive” Account
(Doc ID 2323341.1)
Last updated on SEPTEMBER 23, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 to 2.5.0.2.0 [Release 2.5]Information in this document applies to any platform.
Symptoms
On : 2.5.0.2.0 version, BI - Billing
CCB POSTROUT System Error Exception traced to Billing an “Inactive” Account
Important Notes:
Framework is allowing us to create and complete a bill (with generated Bill Routing, with no bill segment) via online or batch billing for Inactive Account that has Closed Electric SA and Active Excess Credit SA...
that is causing a Null Pointer downstream in POSTROUT Batch.
ERROR
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POSTROUT Batch is throwing a Null Pointer Exception pointing to “BillExtractXMLFileAlgComp_Impl.java line 235” either using an OOTB Bill Print or Custom Bill Print’s Post Processing Script.
STEPS
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The issue can be reproduced at will with the following steps:
1. Account with Closed Electric Service Agreement that receives a payment afterwards creating an Active Excess Credit Service Agreement.
2. Bill the account
3. Run the POSTROUT
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |