Bill Print Extract - Duplicate Adjustments For Bills With Bill Segments With The Same SA

(Doc ID 2323422.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

 

A bill may have 2 bill segments of the same SA Id. The SA has 2 adjustments linked to it. 

The issue is when the bill is extracted, the adjustments appear for each bill segment making it look like a duplicate.

Printing letters using the extracted values results in doubling the adjustment amounts because it appears twice in the extract.

Changes

 

Cause

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