Bill Print Extract - Duplicate Adjustments For Bills With Bill Segments With The Same SA
(Doc ID 2323422.1)
Last updated on SEPTEMBER 15, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 to 2.5.0.2.0 [Release 2.4 to 2.5]Information in this document applies to any platform.
Symptoms
A bill may have 2 bill segments of the same SA Id. The SA has 2 adjustments linked to it.
The issue is when the bill is extracted, the adjustments appear for each bill segment making it look like a duplicate.
Printing letters using the extracted values results in doubling the adjustment amounts because it appears twice in the extract.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |