Error When Adding Checklist Item to Task - Task Maintenance (open Orders)

(Doc ID 2324101.1)

Last updated on NOVEMBER 08, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

On : 6.2.1 version, Work Management

MSS users are receiving an error message when manually adding a task and a checklist item to an open order (A.S.R, P.S.R, or EWO) through task maintenance.

Simply adding the new task doesn't seem to have any issues, but the error will sometimes pop up if you try to add a checklist item to that new task; and will then not allow you to save and move on. It doesn't seem to be consistent.

It's occuring  randomly  and doesn't matter if you add the task as a child or sibling. 

 




 

 

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the  EWO.
2. Go to Manage Tasks.
3. Right on one of the tasks and Select  "Insert Sibling Task". Task gets added .

4-Go to "Tasl Checklist" tab on the same screen and try adding  a checklist item .

5-Hit OK and we get the error .

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Checklist items cannot be added manually to new tasks on open orders.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms