Customer Updater Is Not Coming Up

(Doc ID 2324409.1)

Last updated on NOVEMBER 13, 2017

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version and later
Information in this document applies to any platform.


On : version, Customer Data Management

With the Patch 26442488 (i.e ECE Interim Patch installed and with all the data in the ECE cache loaded, the "customerUpdater' did not come up.  The same patch installed in other environments did not face the issue.

Customer Updater is not coming up.

Customer Updater should be up and running.

The issue can be reproduced at will with the following steps:
1. ./ecc
2. start server
3. start configLoader
4. start pricingUpdater
5. start customerUpdater
6. start emGateway
7. start brmGateway
9. start ratedEventFormatter

After that, the output of jps looked like all the processes were started, but customerUpdater went down with the below error in customerUpdater log file:





Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms