Error: "Error Calculating Start Date" When Using Scheduled Service To Apply Actuals

(Doc ID 2325198.1)

Last updated on NOVEMBER 28, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.1.5.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.5.0 and later
Information in this document applies to any platform.

Symptoms

Primavera P6 scheduled services are constantly failing:

ERROR
-----------------------
 Error calculating Start Date

C:\P6\WebAccessLogs\P6WebAccess.html:
Jul-04-2017 03:18:40 985, CEST PrmThread-16 ERROR DB Id: 1 com.primavera.scheduler.AbstractSchedulerJobService ?:? Job Job JOBNUMBER failed

com.primavera.PhoenixException: Error calculating Start Date
  at com.primavera.infr.calendar.CalendarUtil.getStartDate(Unknown Source)
  at com.primavera.infr.calendar.CalendarUtil.getStartDate(Unknown Source)
  at com.primavera.scheduler.SchedulerTaskRsrcLogic.recalcRemainBackward(Unknown Source)
  at com.primavera.scheduler.SchedulerTaskLogic.f(Unknown Source)
  at com.primavera.scheduler.SchedulerTaskLogic.d(Unknown Source)
  at com.primavera.scheduler.SchedulerTaskLogic.scheduleBackward(Unknown Source)
  at com.primavera.scheduler.SchedulerInfoImpl.scheduleBackward(Unknown Source)
  at com.primavera.scheduler.Scheduler.runService(Unknown Source)
  at com.primavera.scheduler.AbstractSchedulerJobService.runJob(Unknown Source)
  at com.primavera.jobsvc.common.JobServiceExecutable.c(Unknown Source)
  at com.primavera.jobsvc.common.JobServiceExecutable.a(Unknown Source)
  at com.primavera.jobsvc.common.JobServiceExecutable.execute(Unknown Source)
  at com.primavera.infr.threadpool.ThreadPoolImpl.run(Unknown Source)
  at java.lang.Thread.run(Thread.java:745)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Use a Project Scheduled service
  2. Notice that the job is failing

Changes

 

Cause

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