FA Completion Sync Request Error When CC&B Badge Number Does Not Match Badge Number From Completion
(Doc ID 2325580.1)
Last updated on OCTOBER 02, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 to 2.5.0.2.0 [Release 2.4 to 2.5]Information in this document applies to any platform.
Symptoms
**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
FA - Field Activities
SOM - Oracle Utilities Service Order Management
**Disclaimer:** This KM article may include the following abbreviations:
CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
FA - Field Activities
SOM - Oracle Utilities Service Order Management
When completion of field activity is done through integration with SOM, a variety of information is sent to CCB as part of the completion message.
Currently, when the completion message coming from SOM contains a different badge number compared to the Meter details defined in CCB, a validation error “Different meter has been detected in the field” is encountered regardless of the value of the Fieldwork Orchestration defined in the Service Point Type of the Field Activity’s Service Point.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |