FA Completion Sync Request Error When CC&B Badge Number Does Not Match Badge Number From Completion

(Doc ID 2325580.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 to 2.4.0.3.0 [Release 2.4]
Information in this document applies to any platform.

Symptoms

When completion of field activity is done through integration with SOM, a variety of information is sent to CCB as part of the completion message.
Currently, when the completion message coming from SOM contains a different badge number compared to the Meter details defined in CCB, a validation error “Different meter has been detected in the field” is encountered regardless of the value of the Fieldwork Orchestration defined in the Service Point Type of the Field Activity’s Service Point.

Cause

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