RPM Client XML Authentication Fails With "Server Connection Failed And Retries Were Not Successful"

(Doc ID 2326255.1)

Last updated on NOVEMBER 08, 2017

Applies to:

Oracle Retail Price Management - Version 12.0.8 to 12.0.8 [Release 12.0]
Information in this document applies to any platform.

Symptoms


While logging into RPM application, using XML Authentication, the following error is thrown.

Error
-----------------------
com.retek.platform.exception.RetekNetworkException: Server connection failed and retries were not successful
 exception id:
 at com.retek.platform.service.SeriviceAccessor.callRemoteMethod(ServiceAccessor.jara:383)
 at com.retek.rpm.app.RPMServiceAccessorProxy.remoteTransaction(RPMServiceAccessorProxy.java:24)

What is Working
-----------------------
The login was successful on RSM application with the same username.


Steps to Reproduce
-----------------------
The issue can be reproduced at will with the following steps:

Tech Stack:
A. JRE: 1.7_25 on client side.
B. The RSM_ROLE table has the entry for the corresponding user.

1. Key in the username and password to login to the rpm application.
2. Notice the error.


Changes

 

Cause

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