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RPM Client XML Authentication Fails With "Server Connection Failed And Retries Were Not Successful" (Doc ID 2326255.1)

Last updated on MARCH 03, 2019

Applies to:

Oracle Retail Price Management - Version 12.0.8 to 12.0.8 [Release 12.0]
Information in this document applies to any platform.


While logging into RPM application, using XML Authentication, the following error is thrown.

com.retek.platform.exception.RetekNetworkException: Server connection failed and retries were not successful
 exception id:
 at com.retek.platform.service.SeriviceAccessor.callRemoteMethod(ServiceAccessor.jara:383)

What is Working
The login was successful on  Retail Security Manager (RSM) application with the same username.

Steps to Reproduce
The issue can be reproduced at will with the following steps:

Tech Stack:
A. JRE: 1.7_25 on client side.
B. The RSM_ROLE table has the entry for the corresponding user.

1. Key in the username and password to login to the rpm application.
2. Notice the error.




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