Documanage Server Service Locked Up - Stuck At "Stopping"

(Doc ID 2326280.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Skywire Documanage - Version 6.6.1 and later
Information in this document applies to any platform.

Symptoms

On : 6.6.1 version, Documanage Server

ACTUAL BEHAVIOR
---------------
Documanage Server (DM) Service locked up - stuck at "Stopping"

Encountering the DM Server Service as locked - stuck at "Stopping". The physical server had to be rebooted.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Concerned about stability.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms