Event Details Operations Event Note Are Not Displayed for Completed Events Loaded by Date Range

(Doc ID 2326635.1)

Last updated on NOVEMBER 13, 2017

Applies to:

Oracle Network Management for Utilities - DMS - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Oracle Utilities Network Management System - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

Event Details Operations Event Note are not displayed when completed events are loaded by date range.

If a completed event is loaded by event number and has job notes, the notes will appear in Event Details.
If a range of completed events are loaded using a date range, the notes will not appear in Event Details. If you subsequently request that one of these events loaded by date range be loaded by event number, the notes will then appear.

Video of steps to recreate are attached to this KM Document, see list of attachments to download.

Steps
1. Create an event
2. Add an Operations Event Note and save/complete the event.
3. Log out and log back in. Load completed events by range, open the Event Details for the event, note the Operations Event Note is not loaded.
4. Select Actions > Load Completed Events. Open Event Details for the event, the Operations Event Note is now displayed.

Changes

 

Cause

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