Parent/Child Premise Move In Move Out

(Doc ID 2326915.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Information in this document applies to any platform.

Symptoms

 Order Completion is trying to Stop SA of the Parent Premise. 

Scenario 
- A Parent has more than One Child Premise. 
- All Premises are billed for Consumption of Metered Chilled Water. 
- Parent Premise has an SP Type BULK-MTR 
- Child Premise has an SP Type as SUB-MTR 
- On Parent Premise SA Type (BULKSA) has valid SP Type as BULK-MTR and 
SUB-MTR 
- On child Premise SA Type only has valid SP Type as SUB-MTR 
The Issue is as follows: 
- Chilled Water is supplied to ALL Child Premise through the Parent Premise 
- Parent Premise Consumption SA is linked to its own SP in ADD Mode 
- The same Parent Premise Consumption SA is linked to ALL Child SP in 
subtract Mode 

The Child Premise is Final Billed successfully and all SAs including 
consumption is stopped 

Error: 
A new Person/Account is being registered to the Child Premise via the Order 
Screen 
The system is trying to STOP the BULKSA of the Parent and tries to create an 
FA for the Parent Premise. 
A Stop Initiation Algorithm to automatically Stop on the Parent Premise SA 
Type is removed. 
The system stops the Parent SA and ALL Child SAs. 

Expected Behavior: 
The system is expected to STOP only the SA of the Child Premise (premise on 
the Order screen), if any exists in the Active state. Else create New SA for 
the Premise linked to the New Account on the Order Screen. 

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms