My Oracle Support Banner

Oracle Commerce Guided Search (Endeca Guided Search) 6.2.x Premier Support Ended June 30, 2016 (Doc ID 2327196.1)

Last updated on NOVEMBER 10, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 6.2.0 to 6.2.2 [Release 6.x]
Information in this document applies to any platform.

Details

Premier Support Period Ended June 30, 2016

Per Lifetime Support Policy document, the Premier Support period for Oracle Commerce Guided Search (Endeca Guided Search) 6.2.x ended on June 30, 2016.  The product suites (formally know as InFront and Publishing Suite) entered Sustaining Support after this date.  An Endeca implementation may involve multiple components with varying version numbers.  The Premier or Sustaining support status of the Endeca implementation is taken as a whole and is based on the version of MDEX running in the given implementation. This announcement applies to other Endeca service components (Platform Services, Workbench, CAS) that are compatible to MDEX 6.2.x version.  Please check Endeca Infront Compatibility Matrix document to find out which versions of service components are compatible with MDEX 6.2.x versions.

All customers are entitled to lifetime Sustaining Support per Oracle's Lifetime Support Policies. Under Sustaining Support, customers are entitled to open service requests and access any knowledge articles, documentation, and approved fixes, but Oracle will no longer provide new fixes or update 3rd party certifications. All Sustaining Support is done on a "reasonable efforts" basis with no guarantee of problem resolution. Customers maintain the right to upgrade as long as they are current on their support and maintenance contract.

Extended Support Limitations

Per Lifetime Support Policy document, Extended Support is not available.

Sustaining Support Limitations

Under Sustaining Support, Oracle Commerce Guided Search 6.2.x is subject to the following limitations:

Oracle recommends that any customer electing to remain on Oracle Commerce Guided Search 6.2.x products:

Support Policy References

Please refer to the Oracle Technical Support Policies and Oracle's Lifetime Support Policies documents for additional information.

Actions

 

Contacts

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Details
 Premier Support Period Ended June 30, 2016
 Extended Support Limitations
 Sustaining Support Limitations
 Support Policy References
Actions
Contacts

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.