Tapes Are Marked As 'Externalized'=Y But Are Online In Library Interface

(Doc ID 2327230.1)

Last updated on NOVEMBER 17, 2017

Applies to:

Oracle DIVArchive - Version 6.5 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Tapes marked as externalized that are not externalized

EXPECTED BEHAVIOR
-----------------------
Tapes that are available, should be marked as externalized='N'

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open DIVArchive Control GUI>tapes
2. Search for specified tape barcodes
3. Check for externalized status in DIVArchive Control GUI, confirm different state of tape in the library interface

Changes

Can be caused by library hardware failure, incorrect insertion process of tapes, software failure, or robot manager failure.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms