Emails Addressed To Project Mailbox With Capitalized Email Address Do Not Arrive To Unifier

(Doc ID 2327515.1)

Last updated on NOVEMBER 17, 2017

Applies to:

Primavera Unifier - Version 16.2.0.0 to 16.2.0.0 [Release 16.2]
Primavera Unifier Cloud Service - Version 16.2.0.0 to 16.2.0.0 [Release 16.2]
Information in this document applies to any platform.

Symptoms

On Unifier : Version 16.2.7.3

The emails sent by users to the project/shell email address do not arrive at the destination in Unifier.
The correct email address is beginning with a lowercase letter, but the requirement is that the same address beginning with an Uppercase letter should be used too.

Only the emails addressed the lowercase Unifier will arrive in the project/shell mailbox.

 

Cause

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