AUTO-ARCHIVING Is Not Working For Some Cases - Why ? (Doc ID 2327576.1)

Last updated on DECEMBER 31, 2024

Applies to:

Oracle Life Sciences Argus Safety - Version 7.0.5 and later
Information in this document applies to any platform.

Book-in a new case but cannot force Auto-Archive for this case.

Auto-Archiving should occur with the following qualifications:

Case is locked
Case is not deleted
Case is not open in a user session
Case is in a workflow stated defined in the auto-archive configuration = 'case closure'
Case has no pending actions items
Case has no pending contact log entries
Case has no uncoded events
Case has no pending reports

Why is not the case cause auto-archiving ?

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