No unmerge icon appearing in complex merge/transfer scenario

(Doc ID 2327578.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Oracle Healthcare Master Person Index - Version 4.0 to 4.0.2.1 [Release 4.0]
Information in this document applies to any platform.

On OHMPI 4.0.2.1 version,

ACTUAL BEHAVIOR
---------------
When there is a sequence of system merge, transfer, system merge, unmerge, it's not always possible to unmerge the original merge because there's no icon displayed in the GUI.


EXPECTED BEHAVIOR
-----------------------
It would be expected that the unmerge icon to be displayed in order to allow unmerge of the original merge record via GUI.
In OHMPI 1.1.8 it was possible to delete the incorrectly merged SO and then add it back in as an active SO.
OHMPI 4.x doesn't allow merged SOs to be deleted, so there's no workaround.

Symptoms

 As it's not possible to delete merged system records in OHMPI 4, it's not possible to fix the incorrect merge.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms