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The Most Recent Version of a Claim is Not Showing When Opening the Claim (Doc ID 2328389.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Health Insurance Claims Adjudication - Version 2.16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Most recent version of the claim is not showing up on the claim page.  Have to go to the dropdown LOV and then select the most recent version and then view the CTR version of the  most recent version.

Example: Even if the claim have been reprocessed 8 times, when the claim is opened it shows version 1 instead of version 8.

This worked correctly in 2.16.1.0.21.
 
The most recent version should display when a claim is opened.

The issue can be reproduced at will with the following steps:
1) Process a claim.
2) Adjust the claim to create multiple versions.
3) View the Claim

The issue has the following business impact:
Claims processors need quick access to this information.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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