BI Cancellation Fails with Error: Custom Object reference exists with Service (Doc ID 2328613.1)

Last updated on MARCH 20, 2019

Applies to:

Symptoms

On Cancel BI Hierarchy UIM throws error stating CO reference exists with Service

Consider the following scenario to better understand the issue:

Run a CaptureBI & Process BI Fulfillment WS to create BI, Service, SCV along with custom object reference.
BI-- In-progress status
Service – Pending status
SCV – Designed status
CO – Pending Install, Assigned to SCV config item 1 and referenced to SCV config item 2.

Step 2: Try to cancel the BI with BI action menu “Cancel Hierarchy”.

Expected results: UIM should cancel BI and cancel SCV.
Actual results: UIM throws error stating Custom Object reference exists with Service.

Cause

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