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BI Cancellation Fails with Error: Custom Object reference exists with Service (Doc ID 2328613.1)

Last updated on NOVEMBER 17, 2017

Applies to:

Oracle Communications Unified Inventory Management - Version 7.3.3.0.0 and later
Information in this document applies to any platform.

Symptoms

On Cancel BI Hierarchy UIM throws error stating CO reference exists with Service

Consider the following scenario to better understand the issue:

Run a CaptureBI & Process BI Fulfillment WS to create BI, Service, SCV along with custom object reference.
BI-- In-progress status
Service – Pending status
SCV – Designed status
CO – Pending Install, Assigned to SCV config item 1 and referenced to SCV config item 2.

Step 2: Try to cancel the BI with BI action menu “Cancel Hierarchy”.

Expected results: UIM should cancel BI and cancel SCV.
Actual results: UIM throws error stating Custom Object reference exists with Service.

Cause

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