MDT Stuck At Starting Shift with EJB Exception and java.lang.NoClassDefFoundError: org/apache/commons/logging/LogFactory Error

(Doc ID 2329169.1)

Last updated on DECEMBER 12, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.1.0 and later
Oracle Real-Time Scheduler - Version 2.3.0.1.0 and later
Information in this document applies to any platform.

Symptoms

Getting errors when attempting to log in a Hybrid MDT.  Users can log into the MDT, but when attempting to start a shift nothing happens.  On the server, there is an EJB error with the following cause:

\weblogic_current.log

Caused by: java.rmi.RemoteException: EJB Exception: ; nested exception is:
java.lang.NoClassDefFoundError: org/apache/commons/logging/LogFactory
at weblogic.rmi.internal.ServerRequest.sendReceive(ServerRequest.java:258)
at weblogic.rmi.cluster.ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:474)
at weblogic.rmi.cluster.ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:285)
at com.splwg.ejb.service.impl.SPLServiceBean_8o7vtd_ServiceImpl_12130_WLStub.executeSS(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at weblogic.ejb.container.internal.RemoteBusinessIntfProxy.invoke(RemoteBusinessIntfProxy.java:84)
... 52 more

or

- 2017-10-25 17:40:51,177 [[ACTIVE] ExecuteThread: '9' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (splwg.serviceclient.RemoteXMLBasedServiceDispatcherHelper) Failed execute server script due to EJBException
javax.ejb.EJBException: EJB Exception: ; nested exception is:
java.lang.NoClassDefFoundError: org.apache.commons.logging.LogFactory
at weblogic.ejb.container.internal.RemoteBusinessIntfProxy.unwrapRemoteException(RemoteBusinessIntfProxy.java:119)
at weblogic.ejb.container.internal.RemoteBusinessIntfProxy.invoke(RemoteBusinessIntfProxy.java:92)
at com.sun.proxy.$Proxy198.executeSS(Unknown Source)
...
Caused by: java.rmi.RemoteException: EJB Exception: ; nested exception is:
java.lang.NoClassDefFoundError: org.apache.commons.logging.LogFactory
at weblogic.rmi.internal.ServerRequest.sendReceive(ServerRequest.java:258)
at weblogic.rmi.cluster.ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:474)
at weblogic.rmi.cluster.ClusterableRemoteRef.invoke(ClusterableRemoteRef.java:285)
...
... 52 more
Caused by: java.lang.NoClassDefFoundError: org.apache.commons.logging.LogFactory
at org.apache.commons.beanutils.MethodUtils.<clinit>(MethodUtils.java:103)
at org.apache.commons.beanutils.PropertyUtils.getReadMethod(PropertyUtils.java:1114)
at org.apache.commons.beanutils.PropertyUtils.getSimpleProperty(PropertyUtils.java:1178)
at org.apache.commons.beanutils.PropertyUtils.getNestedProperty(PropertyUtils.java:772)
...
... 60 more
Caused by: java.lang.ClassNotFoundException: org.apache.commons.logging.LogFactory
at java.net.URLClassLoader.findClass(URLClassLoader.java:609)
at java.lang.ClassLoader.loadClassHelper(ClassLoader.java:903)
at java.lang.ClassLoader.loadClass(ClassLoader.java:848)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:329)
at java.lang.ClassLoader.loadClass(ClassLoader.java:831)
... 156 more
Oct 25, 2017 5:40:51 PM com.sun.jersey.spi.container.ContainerResponse logException
SEVERE: Mapped exception to response: 500 (Internal Server Error)
com.splwg.base.web.rest.RestApplicationException

 

Cause

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