Error "The single instance shell must be created and active" When Attempting to Create New Shells or Change the Location of Existing Shells

(Doc ID 2329315.1)

Last updated on DECEMBER 01, 2017

Applies to:

Primavera Unifier - Version 16.1.0.0 to 16.1.0.0 [Release 16.1]
Primavera Unifier Cloud Service - Version 16.1.0.0 to 16.1.0.0 [Release 16.1]
Information in this document applies to any platform.

Symptoms

When attempting to create a new shell or update the shell location of an existing shell, users receive the following error when clicking the OK or Apply button:

ERROR
-----------------------
"The single instance shell must be created and active"

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms