Notification Pop up Messages Invoked By Message Step In Workflow Keeps On Showing Up

(Doc ID 2329609.1)

Last updated on NOVEMBER 30, 2017

Applies to:

Oracle Demantra Demand Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Notification message invoked by Message Step in Workflow, keeps on showing pop up messages.

Wanted to use newly introduced Message step in the workflow.
Whenever this workflow is launched, all the selected users in the message step, gets pop up message as per the requirement.
Expected behavior is that, the user reads the text on the pop up message and clicks on OK button and the pop up goes off.
For few users, this ends here and they don't see the notification again.
But, for most of the other users, the pop up notification comes again after 10-15 seconds and then keeps on coming every 10-15 seconds till the time they don't log out of Demantra.
Want to send this notification to the users only once.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add Message Step in Workflow
2. Launch workflow
3. All selected users gets pop up message as requirement, however notification comes again after 10-15 seconds and keep coming for few users


Cause

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