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Null Pointer Exception During New Enrollment (Doc ID 2329627.1)

Last updated on MARCH 28, 2019

Applies to:

Oracle Health Insurance Enterprise Policy Administration - Version and later
Information in this document applies to any platform.


When enrolling a new person on an existing policy and choosing ' Same address as policy holder' on the ' Select address'  page, the person is visible on the policy when completing the enrollment wizard. When selecting "save" the following error appears:

GEN-PROC-ERR: An error occurred in processing the request; for more information about the error search the logging for occurrences of "java.lang.NullPointerException"

This worked correctly until installation of release (or one of the patches)


2017-11-09 15:12:49,331 [[STANDBY] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] -
Unexpected error occurred
java.lang.NullPointerException: null
at .....

The issue has the following business impact:
Unable to enroll new persons using the address of the policy holder.


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