Null Pointer Exception During New Enrollment

(Doc ID 2329627.1)

Last updated on NOVEMBER 17, 2017

Applies to:

Oracle Health Insurance Enterprise Policy Administration - Version 2.17.3.0.0 and later
Information in this document applies to any platform.

Symptoms

When enrolling a new person on an existing policy and choosing ' Same address as policy holder' on the ' Select address'  page, the person is visible on the policy when completing the enrollment wizard. When selecting "save" the following error appears:

GEN-PROC-ERR: An error occurred in processing the request; for more information about the error search the logging for occurrences of "java.lang.NullPointerException"

This worked correctly until installation of release 2.17.3.0.0 (or one of the patches)

ERROR
-----------------------

2017-11-09 15:12:49,331 [[STANDBY] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] ERRORcom.oracle.healthinsurance.support.exception.handler.OhiExceptionHandlerImpl -
Unexpected error occurred
java.lang.NullPointerException: null
at com.oracle.healthinsurance.support.domain.service.ObjectHelperServiceImpl.toString(ObjectHelperServiceImpl.java:79) .....


The issue has the following business impact:
Unable to enroll new persons using the address of the policy holder.

Changes

 

Cause

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