Oracle DIVArchive: Archives and Restores On Actor Show Error "source/destination failure, connection or login failed"

(Doc ID 2329781.1)

Last updated on JUNE 07, 2018

Applies to:

Oracle DIVArchive - Version 7.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to archive on a specific Actor, any of the following errors occur:

ERROR
-----------------------

In the DIVArchive Control GUI:

The source/destination returned a command error: actorXX returned:source/destination failure, change directory failed [Access is denied. ]

OR

In the Actor trace logs:

Exception;1312;A specified logon session does not exist. It may already have been terminated. ;DiskDevice::Connect;

OR

In the Actor Trace logs: 


Exception;7;source/destination failure, connection or login failed [A specified logon session does not exist. It may already have been terminated. ];RemoteSrcDest::Login;
16/05/18;19:06:05;367885;31;Exception;1326;Logon failure: unknown user name or bad password.
16/05/18;19:06:05;367885;14;Exception;7;source/destination failed to open file descriptor [Logon failure: unknown user name or bad password.  ];RemoteSrcDest::OpenFiles;
16/05/18;19:06:05;367885;12;Service error [7,source/destination failed to open file descriptor [Logon failure: unknown user name or bad password.  ]]

Changes

It's possible the Actor in question had credential changes, was newly installed, or was rebuilt after an Actor server failure.

Cause

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