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MULTIPLE PAYMENT OPTIONS FOR SAME SOURCE AND ROUTING NUMBER NOT ALLOWED (Doc ID 2330361.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

 The framework has a base validation that does not allow 2 Self-Service
Payment Options with the same Payment Type and Routing Number. This
validation is preventing a real world scenario when a customer has more than
one account with the same type from the same bank. For example, a customer
might have 2 checking accounts with Citibank with 2 different Bank Accounts,
but the same routing number.

steps to reproduce:

go to Main menu >Customer Information > Person > Person Portal tab

got the following when attempting to add a second citibank checking account
for mary brazil:
Payment option with exactly the same details already exists. Changes will not
affect any payment option.

Cause

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