MULTIPLE PAYMENT OPTIONS FOR SAME SOURCE AND ROUTING NUMBER NOT ALLOWED
(Doc ID 2330361.1)
Last updated on JUNE 04, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 to 2.6.0.0.0 [Release 2.5 to 2.6]Information in this document applies to any platform.
Symptoms
The framework has a base validation that does not allow 2 Self-Service
Payment Options with the same Payment Type and Routing Number. This
validation is preventing a real world scenario when a customer has more than
one account with the same type from the same bank. For example, a customer
might have 2 checking accounts with a single bank with two different bank accounts,
but the same routing number.
steps to reproduce:
go to Main menu >Customer Information > Person > Person Portal tab
got the following when attempting to add a second checking account
for <CUSTOMER NAME>:
Payment option with exactly the same details already exists. Changes will not
affect any payment option.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |