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Work Queues Are Not Removed If Clues Are Edited (Doc ID 2330482.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Oracle Network Management for Utilities - DMS - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

Work queues are not removed if clues are edited.

When work queues are associated with trouble codes, these work queues will be assigned to an event after the event has been initially created if there are new trouble codes present on new event calls that have associated work queues not currently assigned to the event.

However, work queues are not removed from an event if the Edit Clues dialog is used to edit the trouble codes so that a previous work queue assignment no longer applies.

Cause

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In this Document
Symptoms
Cause
Solution
References


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