Login to GRC after New Installation Fails with 'No row exists in table QRTZ_LOCKS for lock named: STATE_ACCESS'

(Doc ID 2330854.1)

Last updated on NOVEMBER 21, 2017

Applies to:

Oracle Enterprise Governance, Risk, and Compliance Manager - Version 8.6.5 and later
Information in this document applies to any platform.

Symptoms

On 8.6.6.1305: 8.6.5 version, Installation

After new installation of GRC 8.6.6.1305 on database 12.1.0.2.0 , getting this Error after Database values has been enter and bounce the weblogic applications for first time login grc applications

ERROR
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2017-11-20 09:19:27,045 ERROR [1186465702_ClusterManager] JobStoreTX:3817 ClusterManager: Error managing cluster: Failure obtaining db row lock: No row exists in table QRTZ_LOCKS for lock named: STATE_ACCESS

org.quartz.impl.jdbcjobstore.LockException: Failure obtaining db row lock: No row exists in table QRTZ_LOCKS for lock named: STATE_ACCESS [See nested exception: java.sql.SQLException: No row exists in table QRTZ_LOCKS for lock named: STATE_ACCESS]

STEPS

-----------------------
The issue can be reproduced at will with the following steps:
1. Install GRC GRC-all-8.6.6.1305.
2. Login to the application.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use the application.

Cause

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