Placeholders for Benefit Spec Message are not Replaced

(Doc ID 2330911.1)

Last updated on NOVEMBER 21, 2017

Applies to:

Oracle Health Insurance Claims Adjudication - Version 2.17.2.0.0 and later
Information in this document applies to any platform.

Symptoms

System is not replacing the placeholders for benefit spec message.  

When a claim has 2 or more benefit specifications being applied to a single claim line, a message is attached to the claim line.   This message contains placeholders, which should be replaced by the amount of the benefit specs found, and by the codes found.  But the system is not replacing it. This only happens when Spanish language is selected. If we change it to System English, the placeholders are replaced. Two benefit specs should not have the same priority, but when it happens, to message should appear correctly.

Spanish version:
{0} {1} especificaciones de beneficios fueron encontrados con la misma prioridad para esta linea de cuenta médica: {...}
English Version:
2 Cover benefit specifications have been found with the same priority for this claim line: "MALDEFECTO, GRD"

The issue can be reproduced at will with the following steps:
1) Create two benefit specs which can applied to a single claim line.
2) Process a claim using the parameters of the benefit spec.
3) The claim line should have a error message, e.g. CLA-FL-BENS-003
4) If in Spanish, the message will still have the place holder.  If change to system English, the placeholder will not be there.


Cause

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