Event Refresh Issue When There Are Multiple Items On Charges By Service To Adjust (Doc ID 2331042.1)

Last updated on DECEMBER 03, 2024

Applies to:

Symptoms

On : 7.5.0.17.0 version, Billing Care

Select any items from "Charge By Service" dialog for Event Adjustment, it will always show the last item from 'Charge By Service' after Event Adjustment complete.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. add the followings to $PIN_HOME/sys/data/pricing/example/config_item_tags.xml: 

  

3. load_config_item_tags -v $PIN_HOME/sys/data/pricing/example/config_item_tags.xml
4. load_config_item_types -v $PIN_HOME/sys/data/pricing/example/config_item_types.xml
5. restart cm
6. From Billing Care, create an account with an out of box pricing plan.  e.g.  Plan 1 - Measured Web Access with Discounts
7. After account creation, click on Bills from Home page to view Service Changes for Email and IP
8  click on IP to bring up Charge By Service dialog, it will be three items (e.g.WIRELESS_RATING, WIRELESS_RATING, Cycle forward)
9. click on first item (WIRELESS_RATING) to do the event adjustment


EXPECTED BEHAVIOR
-----------------------
Shows the correct event for the adjustment (e.g. wireless_rating)

ACTUAL BEHAVIOR
-----------------------
Shows the event for the last item (e.g cycle forward)

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.